Britam has unveiled a cutting edge IT system aimed
at streamlining its business operations.
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Group Managing Director, Dr Benson Wairegi and Galin
Karagyozou, CEO Fadata, exchange partnership documents during the launch
of Jawabu, Britam's IT enabled business transformation project.
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It is part of the diversified financial services
group quest to achieve its strategy for regional and local expansion through IT
Business transformation, and to also respond to the growing requirements of its
customers.
Jawabu will automate key business processes,
reducing time consuming manual tasks and paperwork, increasing efficiency and
enhance controls. The new system will provide a single view of the customer, as
well as customer intelligence which will allow financial advisors to focus on analysis
as opposed to data crunching and eliminate decisions made through “gut
feelings” which are not based on tangible facts.
The system will also allow sales people to target
their sales efforts and deepen relationships with clients, allow customers to
easily access information, and make it easier for them to compute claims.
“Jawabu will transform Britam by delivering world
class business processes and State-of-the-art IT systems. It will move the
company from being a product centred organization into a customer centric
organization, providing customers with first class service,” said Britam Group
Managing Director Dr. Benson Wairegi.
Speaking during the launch of the project,
Dr. Wairegi said the IT progarmme would
deliver a new era o of convenience through improved business processes,
enhanced structures and state of the art system.
Developed in partnership with Oracle, IBM, Fadata,
and PwC, among others, the project will be implemented and deployed in three
phases. The current phase kicked off in July 2014 and will run until May 2015.
Jawabu has also created a single repository and
multi access to customer profiles, centralized receipting, and centralized
customer service.
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