In a
first for the African mobile telecoms market, members of Airtel’s Premier
program will receive a complimentary Priority Pass membership (standard annual
rate US$99) – giving them access to a growing network of over 700 airport
lounges globally. This will give Airtel customers the opportunity to get away
from the crowds and access an oasis of calm in lounges that offer refreshments,
comfortable seating and other services that will enhance their journey.
Airtel’s Premier customers simply need to show their Priority Pass membership
card to enter participating lounges at over 400 cities in more than 120
countries worldwide.
The African
mobile market is growing quicker than any other continent and now has a
penetration rate of 75%.* But alongside this growth the industry is
facing significant challenges around the high level of customer churn, which
increased from 8% in 2007 to 38% in 2011**. It is therefore increasingly
important for Telcos to offer their customers effective loyalty initiatives
that are relevant to the needs of the customer.
By
delivering Priority Pass as a highly valued benefit to its most valuable
customers, Airtel’s Premier proposition will continue to set the pace in a
highly competitive market-place. Provided to Airtel’s customers in 17
countries across the region, the offering sets a bench-mark on how innovative
operators can build engaging and attractive propositions to acquire and retain
the best customers.
Priority Pass General Manager EMEA, Errol McGlothan said: “We
are delighted to have been selected by Airtel to provide Priority Pass as an
exclusive benefit to its Premier subscribers. This is an exciting and
innovative enhancement to the Premier program and will give Airtel a point of
differentiation while also rewarding its most loyal customers. We look forward
to Premier customers enjoying the benefits of Priority Pass, our airport VIP
lounge membership which is already highly valued by discerning travellers
across the globe.”
Andre Beyers, Chief Marketing Officer at Airtel Africa added: “In a highly competitive
market, continuing to acknowledge the loyalty of our Premier customers is very
important for us. The addition of airport lounge
membership to the exceptional benefits and services that we already
deliver as part of this membership is further evidence of this.”
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