Bharti Airtel yesterday appointed Josee Cremieux and Dick Omondi as the new Customer Service Director and Corporate Affairs Director respectively.
Josee’s
appointment is part of the company’s commitment to offering
excellent customer experiences. She will be responsible for creating a
world class customer care culture and to inspire improved performance driven by
customer retention and satisfaction.
Josee
joins Airtel Kenya from Airtel Congo Brazzaville where she was the Customer
Service Director for 5 years. Josee’s experience at Airtel spans 14 years where
she served in various capacities in marketing, customer service and
international roaming.
Josee
has an MBA from the University of Corte France in Business
Administration and Master in International Economics from the University of
Brazzaville (Marien Ngouabi).
The
company has also announced a merger of its public relations & corporate
social responsibility with that of regulatory and legal affairs into a new
corporate affairs unit to be led by Dick Omondi who now becomes the corporate
affairs director of the telecoms firm.
Dick
brings a wealth of experience spanning over 20 years in various reputable
organizations across East Africa, 5 of which have been at the helm of Corporate
Communications and CSR at Airtel Kenya.
While
confirming the appointments, Airtel Kenya CEO Adil El Youssefi stated that the
appointments are a true reflection of the company’s commitment to continue
providing exceptional customer service experience and innovative communications
solutions to Kenyans while enhancing its relations with its external
stakeholders including regulators, government, the media and the general
public.
“I am
delighted to welcome Josee and Dick to their new roles in the company. Josee
will help us to continue delivering exceptional customer service experience to
our loyal customers. Dick will drive the implementation of our communications
and stakeholder engagement strategies throughout our operations in
Kenya.”
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