According to the MasterCard Innovation Social Listening Study, digital wallets are the main topic of discussion online when it comes to payments innovation in some of the world’s biggest emerging markets.
In partnership with PRIME Research, the MasterCard social
listening study analysed over 10,000 online conversations between 1 May 2015
and 30 July 2015 in seven countries including Kenya, Nigeria, the United Arab
Emirates, China, India, Malaysia, and Indonesia to learn what payment
innovations people in these markets are most excited about and what safety and
security concerns they have about adopting the latest technology.
Spikes in volume in Kenya were driven by announcements on hot topics such
as digital or mobile wallets, despite the fact that some of the products being
talked about have not been rolled out in the market yet.
The study also found that one of people’s greatest concerns when it comes
to taking up innovative payments technology is how vulnerable their data could
be to hackers and criminals.
The announcement that MasterCard is looking into facial recognition
software that would allow people to use a selfie to complete a transaction was
widely discussed across the region, showing that there is interest in using
biometrics to make payments both easier and more secure.
Of all the emerging markets, India was where most discussions on payments
innovation took place – with nearly half the total number of posts (48 percent)
– followed by Indonesia (22 percent) and Nigeria (10 percent). Overall, the
majority of posts were driven by news-story sharing with 96 percent favourable
tonality.
Anthony
Karingi, Vice
President, Business Development for MasterCard, East Africa, says: “Kenyans are looking for newer and
more convenient ways to pay provided it is secure and easy to use. From mobile
payments to contactless technology, MasterCard’s innovations are changing the
way people pay for everyday items, providing unrivalled levels of ease and convenience.”
The study demonstrates that emerging markets are ripe for innovation, and
this is one of the driving factors behind the organization of the MasterCard
Innovation Forum in Kuala Lumpur, which brings together experts from the
financial services industry, merchants and the public sector to discuss the
future of payments.
Starting today, the two-day Forum will focus
on innovation in the payments and financial inclusion space, trends in relation
to digital convergence and commerce, the rise in e-commerce through digital and
social strategies, as well as the future of risk management given the critical
importance of safety and security in payments.
Many of the innovations in payments to date have been facilitated by the
expansion in mobile telecommunications, and the easy availability of mobile
phones across the world. Therefore for MasterCard, constantly innovating to
meet the challenges of tomorrow is crucial. Together with its partners, it is
constantly developing new technologies that make transactions not just smarter
and faster, but also more convenient and secure.
At the MasterCard Showcase which is happening alongside the Forum,
delegates will also get to experience, first-hand, some of these innovative
payment technologies brought to life for the Global Connected Cities of
tomorrow.