CfC Stanbic Bank has today unveiled its first
fully digital branch in Nairobi at the Garden City Mall. The branch which will
operate 24 hours is expected to enhance customer experience and convenience on
the backdrop of growing popularity and adoption of Digital Banking.
Speaking at the opening of the Branch, CfC
Stanbic Bank, Chief Executive Officer, Mr. Philip Odera said that the bank’s
focus is hinged on transforming how it engages with both new and existing
customers and enhancing customer experience.
“This new technology is set to replace the
manual processes thus enabling our staff to serve more customers in less time.
Through this paperless transaction capability, we will be facilitating KRA
(tax) payments, council collections, online share trading, Automated Cash Deposit
machines and internet banking transaction ability,” said Mr. Odera.
The bank is also planning to open three
additional fully digital branches in the following locations; The Hub-Karen and
Two Rivers both in Nairobi County and Changamwe in Mombasa County by the end of
this year.
The new digital banking concept seeks to
eliminate a big chunk of the manual operations through deployment of services
to the mobile and web platforms. Among the services that will be offered
digitally include; the origination of new accounts and instructions for customers,
mobile and online registration and a cashless transaction capability.
In addition, the bank
continues to invest in channel capabilities through various digital
enhancements after successfully upgrading its core banking system in April and
launching its mobile banking app last month.
The opening of the Garden
City Mall branch brings the total number of CfC Stanbic Bank’s branches to 24
across the country.
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